Overview
Depending on your location, payment method, transaction type, and applicable regulations, your transaction may be processed by one of several regulated Mercuryo legal entities.
This is a normal part of how Mercuryo operates and does not affect the service you receive.
The processing entity is selected automatically to ensure your transaction is handled in accordance with applicable legal and regulatory requirements.
Which Mercuryo Entity Will Process My Transaction?
The legal entity that processes your transaction depends on several factors, including your country or region, the payment method you use, the type of transaction, and applicable regulations.
Generally:
- Users in the European Economic Area (EEA) are served by MoneySail d.o.o. or MoneyChurros S.L.
- Users outside the EEA may be served by MoneyMaple Tech Ltd.
- Users in the United States may be served by MoneyDream Inc. through our local partner infrastructure.
- Certain transaction types, such as card-related services or transfers, may be processed by a different Mercuryo entity depending on the specific service being used.
The processing entity is assigned automatically and cannot be selected manually.
Why Might I See a Different Mercuryo Company?
If you notice a different Mercuryo company name on your transaction confirmation, receipt, or bank statement, this is expected.
Mercuryo operates through multiple regulated legal entities. The company shown on your transaction reflects the entity responsible for processing that specific transaction based on your location, payment method, transaction type, and regulatory requirements.
This does not indicate a problem with your transaction.
Does the Processing Entity Affect My Transaction?
No.
Regardless of which regulated Mercuryo legal entity processes your transaction, you'll receive the same Mercuryo service.
The processing entity is selected solely to comply with applicable legal and regulatory requirements.
Can I Choose Which Entity Processes My Transaction?
No.
The processing entity is determined automatically and cannot be changed upon request.
Where Can I See Which Entity Processed My Transaction?
The legal entity responsible for processing your transaction is displayed during the checkout process before you confirm your transaction.
It may also appear in your transaction confirmation, receipt, or other transaction records.
Where Can I Find More Information?
You can find full details about Mercuryo's legal entities, including company registration information, licenses, and regulatory authorizations, on our Legal & Licenses page:
https://mercuryo.io/legal/licenses/
Frequently Asked Questions
Why does my receipt or bank statement show a different Mercuryo company?
Mercuryo operates through multiple regulated legal entities. Depending on your transaction details, a different Mercuryo entity may process your payment. This is expected and does not affect the service you receive.
Can I choose which Mercuryo company processes my transaction?
No. The processing entity is selected automatically based on your location, payment method, transaction type, and applicable regulations.
Does the processing entity change my fees or transaction outcome?
No. The processing entity is chosen for legal and regulatory purposes only and does not change the functionality of the service.
Is my transaction still handled by Mercuryo?
Yes. Regardless of which regulated Mercuryo legal entity processes your transaction, your transaction is handled as part of the Mercuryo service.
Need Help?
If you have questions about the entity that processed your transaction or need help understanding your transaction details, our Support team is here to help.
💬 Live Chat: Available on our website and in the Mercuryo app
📧 Email: support@mercuryo.io
