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How do I set up Two-Factor Authentication (2FA) for my Mercuryo Wallet?

Updated

To help keep your account and assets secure, Mercuryo uses Two-Factor Authentication (2FA) for sensitive account actions.

Once enabled, you'll be asked to enter a 6-digit code generated by your authenticator app whenever you perform certain actions.

When is 2FA required?

You'll need to complete 2FA when:

  • Withdrawing cryptocurrency.
  • Changing your password.
  • Changing your phone number.
  • Changing your email address.

How do I set up 2FA?

  1. Go to the Mercuryo Wallet login page: https://my.mercuryo.io/login/email
  2. Sign in using your registered email address.
  3. Enter the 5-digit verification code sent to your email address.
  4. When prompted to set up Two-Factor Authentication, click Continue.
  5. Download an authenticator app if you don't already have one, such as Google Authenticator.
  6. On the 2FA setup screen, either:
    • Scan the displayed QR code using your authenticator app, or
    • Copy the secret key and enter it manually in the app.
  7. In your authenticator app, tap the + icon and choose to scan the QR code or enter the secret key manually.
  8. Once your Mercuryo account has been added to the authenticator app, enter the 6-digit code generated by the app to complete the setup.

Where do I find the 6-digit code?

The 6-digit verification code is generated by the authenticator app on your mobile device, such as Google Authenticator. The code refreshes automatically every 30 seconds.

Important: The 6-digit code is not sent by email or SMS. It is generated locally by your authenticator app.

 

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