If you'd like to close your Mercuryo Wallet account, our Support team will be happy to assist you.
To protect your account and personal information, we may need to complete a verification check before we can process your account closure request.
How to request an account closure
To start the account closure process:
- Contact our Support team by:
- Starting a live chat using the chat widget in the bottom-right corner of the page, or
- Submitting a support request through our Help Centre.
- Let us know that you'd like to close your Mercuryo Wallet account.
Our team will guide you through the remaining steps.
Identity verification
If your Mercuryo account is verified, our Support team may ask you to confirm your identity before proceeding with your account closure request.
Why do I need to verify my identity?
Identity verification is required only for verified Mercuryo accounts. This helps us ensure that the account closure request is being made by the account owner and protects your account from unauthorized access.
If your account is not verified, our Support team can process your account closure request without confirming your identity.
Can I close my account myself?
No. Account closure requests are processed by our Support team. If your account is verified, any required identity verification must be completed before the account can be closed.
Need more help?
If you have any questions about closing your Mercuryo Wallet account, please contact our Support team via live chat or by submitting a request through our Help Centre. We'll be happy to assist you.
This process includes accounts on the Android app "Mercuryo Bitcoin Cryptowallet," developed by Mercuryo.
Data Retention - In compliance with legal requirements, some user and/or transaction data may be retained for up to ten years before deletion. In some cases this will be shortened depending on your country of residence and the associated laws. This is necessary to fulfil our regulatory obligations and cannot be circumvented.
For more information, please view our Privacy Policy.
