In order to close your account (wallet) with Mercuryo, you'll need to reach out to us. This is so we can verify your identity and confirm the closure with you.
To start this process, please follow these steps:
1. Contact our Customer Service team: Chat with us through the chat in the bottom right-hand corner, or submit a request using this link.
2. If you verified your account with us, you'll also need to have your ID document used to verify your account to hand. We'll provide further instructions on this once you reach out to us.
This process includes accounts on the Android app "Mercuryo Bitcoin Cryptowallet," developed by Mercuryo.
Data Retention - In compliance with legal requirements, some user and/or transaction data may be retained for up to five years. This is necessary to fulfil our regulatory obligations and cannot be circumvented.