If you have reached your monthly limit, please contact our Customer Support team.
You can:
- Start a live chat using the chat widget in the bottom-right corner of the page.
- Email us at support@mercuryo.io.
Our team will review your request and let you know the next steps.
What documents do I need?
To assess your request, we may ask you to provide additional documents, such as:
- Recent bank statements.
- Recent payslips or other proof of income.
The exact documents required may vary depending on your account and transaction history. Our Support team will let you know what is needed.
How can I check my current limits?
You can view your current transaction limits in your Mercuryo account.
For more information, please refer to our article on transaction limits for verified users.
Can my monthly limit be increased?
Yes. If you reached monthly limit, our Support team can review your request. Approval is subject to our compliance requirements and the supporting documentation provided.
Need more help?
If you have any questions about your transaction limits or need assistance requesting a limit increase, please contact our Support team via live chat or email. We'll be happy to assist you.
