We’re upgrading your Spend card experience this December. Here’s everything you need to know about what’s changing and how it affects you.
What’s happening?
We’re introducing a new Spend card with improved features, reliability, and security. Your current card will be replaced with a new one through a simple process in the widget.
When is this happening?
Here’s the timeline:
| Date | What’s Changing |
|---|---|
| 1st–17th December | Your current card stays visible in the app and works as usual. You’ll see a notice about the upcoming change. |
| 17th December | Your old card will no longer appear in the app. You can still use it if you have the details or it’s in Google/Apple Pay. You'll no longer be able to top-up or manage your existing card through the app. |
| From 17th December* | A new screen will guide you to request your new card. If you have a balance on your old card you cannot spend, please contact our Customer Support team. |
| 1st January | Your old card will stop working completely. Only the new card will be available in the app. If you have a balance on your old card, please contact our Customer Support team. |
Can I still use my old card after 17th December?
Yes, if you know the card details or have it saved in Google Pay or Apple Pay. However, you won’t be able to top up the old card after 17th December, or view the card's details in the Mercuryo Platform.
What happens if I have money left on my old card?
You will need to either spend or withdraw the remaining balance on your old card.
- If you can still access the card details or have it in Google/Apple Pay, you can spend your balance until 31st December.
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You can withdraw your funds any time before 31st December using one of the following options:
- You can withdraw your funds to crypto in the Mercuryo widget and receive a fee reimbursement (up to the equivalent of 10 EUR per user, paid in USDC to your Mercuryo wallet).
- Use your Spend card to add funds to your bank account through your banking app - If you can’t access your card details or Apple/Google Pay, or if you want to withdraw your funds after 31st December, please reach out to our Customer Support team. You can drop us an email at support@mercuryo.io.
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Rest assured that your funds remain safe with our regulated card issuer, during and after the transition.
What if I’m expecting a refund to my old card?
If you receive a refund to your Spend card after the 31st December, our regulated issuer, Quicko, will reach out to you directly to arrange the return of the funds to you.
How do I get my new card?*
From 17th December, visit the Mercuryo app or widget to get your new Spend card, and follow the steps to issue your new card 🚀
Can I freeze or unfreeze my old card during the migration?
Between 17th and 31st December, only our Customer Support team can freeze or unfreeze your old card. After you get your new card, you’ll be able to manage it as usual in the app.
💡 Important to know
* At the moment, the new Spend card issuance is available only via Ledger. We’re working on the global launch, and we’ll update you when it’s possible to issue a new Spend card, outside of Ledger.
