Freeze/unfreeze of Spend card
You can freeze or unfreeze your Spend card anytime! If your card is frozen, then you won't be able to use it until you have un-froze it.
Here are the instructions on how to freeze or unfreeze your Spend card 👇
1. Open the Mercuryo Widget and press the menu button near the top right corner.
2. Once you've pressed the menu button, click on 'Spend Card'.
3. Open the menu (three dots), then click 'Freeze Card'. If your card is already frozen, you will see the 'Unfreeze Card' option instead.
Having trouble unfreezing your card? Please don't hesitate to get in touch with our friendly support team for further assistance by opening a chat 💬
Deletion of Spend card
Key Point: once your Spend card is deleted, it won't be possible to re-issue a new one in the future.
If you still want to proceed further with your Spend card deletion you need to open a chat with our friendly team in the bottom right-hand corner of your screen, or you can drop us an email at support@mercuryo.io.
We'll guide you through Spend card deletion process.
