We know it can be frustrating when a payment doesn’t go through. Don’t worry, it usually comes down to a few common reasons, and there are simple steps you can take to fix it.
Bank declines
- Your card details or billing address are incorrect.
- Your bank doesn’t support crypto-related transactions.
- The payment was flagged by your bank's security team in order to help keep your account safe.
- There are regulatory restrictions on crypto purchases.
Insufficient funds
- Your card doesn’t have enough balance to complete the transaction.
3D Secure (3DS) issues
- 3D Secure is an extra layer of security from your bank that confirms you are the cardholder. During checkout you may be asked to complete a quick authentication step such as entering a one time code or approving the payment in your banking app. If this step is not completed or fails the payment is declined.
Why banks might block crypto transactions
Some banks choose to block payments to crypto merchants. This can happen because:
- They don’t recognise the merchant or consider it high-risk.
- They have internal policies or regulatory concerns around cryptocurrency.
- There may be other reasons they do not disclose to us.
What you can do if your payment fails
Here are a few steps you can take to resolve the issue:
1. Try a different bank card
Use a card from another bank; ideally one that supports crypto transactions. We have a handy article to help you understand which banks support crypto transactions.
2. Use another payment method
3. Contact your bank
Ask if they can whitelist the merchant and confirm they allow crypto purchases.
4. Check your 3D Secure (3DS) settings
Please reach out to your bank to confirm that your card has 3D Secure (3DS) enabled. Then, retry the payment and be sure to complete the approval step.
5. Ensure you have enough funds
Top up your card and try the transaction again.
