Overview
Mercuryo is available in many countries around the world. However, due to legal, regulatory, and compliance requirements, our services are not available in certain countries and territories.
Your ability to use Mercuryo may also depend on your payment method, your bank's policies, and successful identity verification.
Is Mercuryo Available in My Country?
Mercuryo is available in most countries, except those listed below.
Countries and Territories Where Mercuryo Is Not Available
Our services are currently unavailable in:
- Abkhazia
- Afghanistan
- Algeria
- Angola
- Antarctica
- Åland Islands
- Bangladesh
- Barbados
- Belarus (Buy and Sell services)
- Bolivia
- Burundi
- Cambodia
- Central African Republic
- Chile
- China
- Colombia
- Congo
- Costa Rica
- Crimea and other temporarily occupied territories of Eastern Ukraine
- Cuba
- Democratic Republic of the Congo
- Ecuador
- French Guiana
- French Polynesia
- Guam
- Guatemala
- Guinea-Bissau
- Haiti
- Honduras
- Hungary
- Iceland
- Iran
- Iraq
- Kosovo
- Lebanon
- Liberia
- Libya
- Mali
- Morocco
- Myanmar
- Nepal
- Nicaragua
- North Korea
- Pakistan
- Palestine
- Panama
- Papua New Guinea
- Russian Federation
- Saudi Arabia
- Sierra Leone
- Somalia
- South Ossetia
- South Sudan
- Sudan
- Syria
- Tunisia
- Venezuela
- Western Sahara
- Yemen
- Zimbabwe
This list may change as regulatory requirements evolve.
Additional Availability Restrictions
Belarus
We currently do not offer cryptocurrency buy or sell services if:
- You are located in Belarus, or
- Your payment card was issued in Belarus.
Payment Cards
Even if Mercuryo is available in your country, your payment may still be declined.
This is because some banks restrict or do not support cryptocurrency-related transactions.
Transaction approval is determined by your bank and cannot be overridden by Mercuryo.
For more information, see our article:
Which Banks Are Most Likely to Work with Mercuryo?
Identity Verification (KYC)
To buy or sell cryptocurrency through Mercuryo, you'll need to complete identity verification using a valid government-issued identity document.
Availability of verification may depend on your country and the documents you provide.
Mercuryo Wallet
Notice
New registrations for the Mercuryo Wallet are temporarily paused for customers located in the EEA and the United Kingdom.
Existing wallet users can continue using their wallets as normal.
We're working to restore registrations as soon as possible.
Frequently Asked Questions
Is Mercuryo available worldwide?
Mercuryo is available in many countries, but not worldwide. Some countries and territories are restricted due to legal and regulatory requirements.
Why can't I use Mercuryo in my country?
If your country is listed as unavailable, we're currently unable to provide services there because of applicable legal or regulatory restrictions.
Mercuryo is available in my country. Why was my payment declined?
Payment approval is determined by your bank.
Some banks restrict cryptocurrency-related transactions, even when Mercuryo is available in your country.
Can I use Mercuryo with a card issued in another country?
In some cases, yes.
However, availability depends on your location, the country where your card was issued, and your bank's policies.
Why do I need to verify my identity?
Identity verification is required to comply with applicable legal and regulatory requirements before buying or selling cryptocurrency.
How often does the list of supported countries change?
We review country availability regularly to ensure compliance with changing regulations.
As a result, supported countries and territories may change over time.
