Overview
You can withdraw cryptocurrency from your Mercuryo Wallet to another compatible cryptocurrency wallet or blockchain address.
This guide explains how to withdraw your cryptocurrency safely, what to check before confirming the transaction, and answers common questions about withdrawals.
Important: Cryptocurrency transactions are generally irreversible. Always verify the recipient wallet address and blockchain network before confirming your withdrawal.
How to Withdraw Cryptocurrency from Mercuryo Wallet
Follow these steps to withdraw cryptocurrency from your Mercuryo Wallet:
Step 1: Sign in to your Mercuryo account
Log in to your Mercuryo account through the web platform or mobile app.
Step 2: Open your Wallet
Navigate to your Wallet and select the cryptocurrency you would like to withdraw.
Step 3: Select Withdraw or Send
Choose the Withdraw (or Send) option.
Step 4: Enter the recipient wallet address
Paste or scan the wallet address where you'd like to send your cryptocurrency.
Before continuing, make sure:
- The wallet address is correct.
- The receiving wallet supports the cryptocurrency you're sending.
- The selected blockchain network matches the receiving wallet.
Warning: Sending cryptocurrency to an incorrect wallet address or unsupported blockchain network may result in the permanent loss of your funds.
Step 5: Enter the withdrawal amount
Enter the amount of cryptocurrency you'd like to withdraw.
You'll see the applicable blockchain network fee before confirming the transaction.
Step 6: Review the transaction
Carefully review:
- The recipient wallet address
- The blockchain network
- The cryptocurrency
- The withdrawal amount
- The network fee
If everything is correct, continue to the next step.
Step 7: Confirm the withdrawal
Complete any required security checks, such as:
- Two-Factor Authentication (2FA)
- Email verification
- SMS verification (where applicable)
Once confirmed, your withdrawal will be submitted to the blockchain network.
Withdrawing from the Mercuryo Web Platform
If you're using the Mercuryo web platform:
- Sign in to your account.
- Open Wallet.
- Select the cryptocurrency you want to withdraw.
- Click Withdraw.
- Enter the recipient wallet address.
- Enter the withdrawal amount.
- Review the transaction details.
- Complete the required security verification.
- Confirm the withdrawal.
Withdrawing from the Mercuryo Mobile App
If you're using the Mercuryo mobile app:
- Open the app and sign in.
- Go to Wallet.
- Select the cryptocurrency you'd like to withdraw.
- Tap Withdraw or Send.
- Enter or scan the recipient wallet address.
- Enter the withdrawal amount.
- Review the transaction details.
- Complete the required security verification.
- Confirm your withdrawal.
Important Information
Check the Wallet Address Carefully
Always verify the recipient wallet address before confirming your withdrawal.
Cryptocurrency transactions cannot usually be reversed once they've been broadcast to the blockchain.
Use the Correct Blockchain Network
Some cryptocurrencies are available on multiple blockchain networks.
Always make sure the receiving wallet supports the blockchain network you've selected.
Using an incorrect network may result in the permanent loss of your cryptocurrency.
Bitcoin Cash (BCH)
When withdrawing Bitcoin Cash (BCH), always use a wallet address in the CashAddr format (for example: bitcoincash:q...).
Using an unsupported address format may cause your transaction to fail.
Network Fees
Every blockchain transaction requires a network fee.
The fee is displayed before you confirm your withdrawal and varies depending on the blockchain network and current network activity.
Frequently Asked Questions
How long does a withdrawal take?
Withdrawal times depend on the blockchain network and current network congestion.
Most withdrawals are processed shortly after confirmation, but blockchain confirmations may take longer during periods of high network activity.
Can I cancel my withdrawal?
No.
Once a withdrawal has been submitted to the blockchain and a transaction hash (TxID) has been generated, it cannot be cancelled or reversed.
Can I track my withdrawal?
Yes.
Once your withdrawal has been processed, you'll receive a blockchain transaction ID (TxID).
You can use this TxID to track the transaction on a blockchain explorer.
What happens if I send cryptocurrency to the wrong wallet?
Blockchain transactions are generally irreversible.
If cryptocurrency is sent to an incorrect wallet address or an unsupported blockchain network, it may not be possible to recover the funds.
Always double-check the wallet address before confirming your withdrawal.
Why is my withdrawal taking longer than expected?
Withdrawal times may be longer due to:
- Blockchain network congestion
- Additional blockchain confirmations
- Temporary technical delays
If your withdrawal remains pending for an unusually long time, please contact our Support team.
