After initiating a transaction, whether it was successful or not, a unique Mercuryo transaction ID will be assigned to it.
This is how we can easily identify the transaction in our system. If you require any assistance with a transaction, you will need to locate this ID and provide it to our Customer Support team through live chat or emailing us at firstname.lastname@example.org.
To locate your Mercuryo transaction ID, log into your Mercuryo account here, navigate to the 'Wallets' section, and you will find a list of all of your transactions with the corresponding Mercuryo transaction ID. You can click on the ID to copy it instantly!
Here is an example of what you will see:
You will also be provided with the transaction ID once you have completed a transaction on our Widget. It will look something like this: