If your Swap cannot be completed, the funds will be refunded to the refund address specified in your order.
If the checkbox labeled "In case of refund, return crypto to sending wallet" is ticked, your coins are returned to the wallet you sent them from. If you untick it and enter a different refund address instead, you'll receive the refund there.
- Refunds are processed automatically.
- If you haven't received your refund within 24 hours, please contact our Support team.
FAQ
How long does a Swap refund take?
Most refunds are processed automatically. If you haven't received yours within 24 hours, contact our Support team.
Where will my refund be sent?
By default, refunds go to the wallet you sent the cryptocurrency from. If you entered a different refund address when placing your order, your refund is sent there instead.
Do I need to request the refund myself?
No. Funds are automatically refunded to the refund address specified in your order - no action is needed on your part.
