Keeping your account and assets secure is one of our top priorities. Mercuryo uses multiple layers of security and strict security protocols to help protect your account, personal information, and transactions.
How is my account protected?
Your Mercuryo account is secured using:
- Email verification to confirm important account actions.
- Password protection to help prevent unauthorised access.
-
Two-Factor Authentication (2FA) using an authenticator app for sensitive actions, such as:
- Cryptocurrency withdrawals.
- Changing your password.
- Updating your email address.
- Updating your phone number.
These additional security measures help protect your account, even if someone obtains your password.
How can I keep my account safe?
To help protect your account:
- Never share your password or 2FA codes with anyone.
- Enable and keep your 2FA active at all times.
- Use a strong, unique password that isn't used on other websites.
- Be cautious of phishing emails, fake websites, and messages impersonating Mercuryo.
Important: Mercuryo will never ask for your password or 2FA codes. Legitimate banks and financial institutions will never ask for this information either.
Stay alert to fraud and scams
If you're unsure about the person or company you're sending cryptocurrency to, do not proceed with the transaction until you've verified their identity.
Remember that cryptocurrency transactions are irreversible, so it's important to confirm all details before sending funds.
For more guidance, please refer to our article: How to Protect Yourself from Crypto Fraud and Scams.
Our commitment to security
Our service is designed with security in mind, and we maintain strict security protocols to help safeguard your account and personal data.
To learn more about how we collect, use, and protect your information, please review our:
- Privacy Policy: https://mercuryo.io/privacy/
- Terms of Service: https://mercuryo.io/agreement/
- Personal Data Policy: https://mercuryo.io/personal_data/
