Customer Support Help Center

General questions

App Store and Google Play, no plastic or virtual cards BTC/ETH/USDT/ALGO/TRX/TONCOIN/BNB/BUSD/1INCH/SOL/DOT/MATIC/AVAX, Visa and Mastercard

Written by Emil Yarusov
Updated over a week ago

Which cryptocurrencies do you support?

Updated list of supported tokens and coins

Written by Emil Yarusov
Updated over a week ago

Which fiat currencies are supported?

Updated list of supported fiat currencies

Written by Emil Yarusov
Updated over a week ago

In which countries can I withdraw EUR/USD to my bank card?

We aim to work with the whole world, but unfortunately there are some limitations

Written by Emil Yarusov
Updated over a week ago

What types of bank cards does Mercuryo support?

Supported payment system types

Written by Emil Yarusov
Updated over a week ago

Mercuryo fees and limits

25 EUR equivalent in BTC, ETH, USDT, BCH, DAI, BAT, ALGO, TRX, KSM, DOT, SOL, AVAX, MATIC. 15 TON / 20 BUSD / 10 1INCH/ 0.05 BNB

Written by Emil Yarusov
Updated over a week ago

Transaction questions

M-XXXXX code, transaction status, refund policy

Written by Emil Yarusov
Updated over a week ago

Referral program questions

Referral bonus, limits, how to find referral link

Written by Emil Yarusov
Updated over a week ago

Security questions

Sign in options, restore SIM card, 2FA authentication

Written by Emil Yarusov
Updated over a week ago

How to buy crypto with Mercuryo widget

Buy and send crypto to your blockchain address in 5 minutes

Written by Emil Yarusov
Updated over a week ago

How to sell crypto with Mercuryo widget

Sell crypto and receive EUR/USD to your credit card in just 10 minutes

Written by Emil Yarusov
Updated over a week ago

Mercuryo widget FAQ

Answers to frequently asked questions regarding Mercuryo widget

Written by Emil Yarusov
Updated over a week ago

How to login to Mercuryo web wallet

Login instruction for Mercuryo web wallet

Written by Emil Yarusov
Updated over a week ago

How to receive crypto at Mercuryo

Receiving funds from external sources

Written by Emil Yarusov
Updated over a week ago

How to send crypto to another wallet

Sending crypto to another blockchain wallet

Written by Emil Yarusov
Updated over a week ago

How to sell crypto and withdraw fiat to а bank card

How to sell BTC/ETH/USDT/BUSD and receive EUR/USD to bank card

Written by Emil Yarusov
Updated over a week ago

How to track a transaction on Mercuryo web

Easily track your crypto assets when you send them

Written by Emil Yarusov
Updated over a week ago

How to pass verification at Mercuryo

Verification procedure

Written by Emil Yarusov
Updated over a week ago

Change password

To ensure a high level of security, please consider changing your password periodically.

Written by Emil Yarusov
Updated over a week ago

How to login to Mercuryo Mobile Wallet

Mobile wallet login procedure

Written by Emil Yarusov
Updated over a week ago

How to receive crypto at Mercuryo Mobile Wallet

Learn how to receive crypto on your Mercuryo mobile wallet

Written by Emil Yarusov
Updated over a week ago

How to send crypto via Mercuryo Mobile wallet

Crypto withdrawal procedure

Written by Emil Yarusov
Updated over a week ago

How to sell crypto via Mercuryo Mobile wallet

Crypto withdrawal to card procedure

Written by Emil Yarusov
Updated over a week ago

How to update Mercuryo Mobile Wallet password

Password change procedure

Written by Emil Yarusov
Updated over a week ago

How to update email on Mercuryo Mobile Wallet

Email change procedure

Written by Emil Yarusov
Updated over a week ago

How to create personal IBAN

Written by Anton
Updated over a week ago

How to find your Account Details

Written by Anton
Updated over a week ago

How to top up your fiat account

Written by Anton
Updated over a week ago

How to buy crypto using your IBAN account

Written by Anton
Updated over a week ago

How to sell crypto to your Mercuryo IBAN

Written by Anton
Updated over a week ago

How to send funds to a bank account

Written by Anton
Updated over a week ago

How to top up using an external bank account

Written by Anton
Updated over a week ago

Fees and limits

Written by Anton
Updated over a week ago

How to buy crypto in Nigeria via Bank Account Money Transfer

Here’s instruction, how to buy crypto via bank transfer

Written by Nick
Updated over a week ago

Why I can't buy Crypto in Nigeria (Transactions problems and solutions)

How to buy crypto using Nigerian Bank Cards

Written by Nick
Updated over a week ago

Verification Guide. (Why I can't pass KYC using Nigeria documents)

This aricle will help you pass the verification

Written by Nick
Updated over a week ago

What's wrong with My Account?

I passed the KYC, but I can't use my account

Written by Nick
Updated over a week ago