Customer Support Help Center
FAQ for individual customers
What is Mercuryo?
How do I buy cryptocurrency using Mercuryo?
How do I sell cryptocurrency using Mercuryo?
How do I withdraw crypto from Mercuryo?
How do I deposit crypto to my Mercuryo wallet?
How do I verify my account?
What age do I need to be to use Mercuryo?
Where does Mercuryo operate?
How many verified Mercuryo accounts can I have?
How does Mercuryo keep my information safe?
How well protected is my Mercuryo wallet?
Does Mercuryo operate in the USA?
How do I change my password?
How do I increase my limits?
What does "Amount off-limits" mean?
What are my limits as a verified user?
What fees do you charge?
What is the minimum amount I can buy or sell with Mercuryo?
Which cryptocurrencies are supported?
Which fiat currencies are supported?
How can I check the status of my transaction?
Why is my crypto address changing every time I receive funds?
Is it possible to cancel a cryptocurrency transaction?
I have accidentally sent crypto to an incorrect blockchain address. What can I do?
Why I can not add my card to my Mercuryo wallet?
What payment methods are supported with Mercuryo?
How to locate Mercuryo transaction ID?
How to create personal IBAN
How to find your Account Details
How to top up your fiat account
How to buy crypto using your IBAN account
How to sell crypto to your Mercuryo IBAN
How to send funds to a bank account
How to top up using an external bank account
Fees and limits for Mercuryo IBAN
Do you have a plastic or virtual card?
What is Mercuryo referral program?
Where do I find all the necessary information about the referral program?
Can you please provide an example of how the referral program works?
Is there a limit of people I can invite?
When are the bonuses paid?
In which cases there is no referral bonus?