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Customer Support Help Center
Customer Support Help Center
FAQ for individual customers
37 articles in this collection
Written by
Emil Yarusov,
Nick,
and
Anton
Getting Started
General questions
App Store and Google Play, no plastic or virtual cards BTC/ETH/USDT/ALGO/TRX/TONCOIN/BNB/BUSD/1INCH/SOL/DOT/MATIC/AVAX, Visa and Mastercard
Written by
Emil Yarusov
Updated over a week ago
Which cryptocurrencies do you support?
Updated list of supported tokens and coins
Written by
Emil Yarusov
Updated over a week ago
Which fiat currencies are supported?
Updated list of supported fiat currencies
Written by
Emil Yarusov
Updated over a week ago
In which countries can I withdraw EUR/USD to my bank card?
We aim to work with the whole world, but unfortunately there are some limitations
Written by
Emil Yarusov
Updated over a week ago
What types of bank cards does Mercuryo support?
Supported payment system types
Written by
Emil Yarusov
Updated over a week ago
Mercuryo fees and limits
25 EUR equivalent in BTC, ETH, USDT, BCH, DAI, BAT, ALGO, TRX, KSM, DOT, SOL, AVAX, MATIC. 15 TON / 20 BUSD / 10 1INCH/ 0.05 BNB
Written by
Emil Yarusov
Updated over a week ago
Transaction questions
M-XXXXX code, transaction status, refund policy
Written by
Emil Yarusov
Updated over a week ago
Referral program questions
Referral bonus, limits, how to find referral link
Written by
Emil Yarusov
Updated over a week ago
Security questions
Sign in options, restore SIM card, 2FA authentication
Written by
Emil Yarusov
Updated over a week ago
Mercuryo Widget
How to buy crypto with Mercuryo widget
Buy and send crypto to your blockchain address in 5 minutes
Written by
Emil Yarusov
Updated over a week ago
How to sell crypto with Mercuryo widget
Sell crypto and receive EUR/USD to your credit card in just 10 minutes
Written by
Emil Yarusov
Updated over a week ago
Mercuryo widget FAQ
Answers to frequently asked questions regarding Mercuryo widget
Written by
Emil Yarusov
Updated this week
Mercuryo Web Wallet
How to login to Mercuryo web wallet
Login instruction for Mercuryo web wallet
Written by
Emil Yarusov
Updated over a week ago
How to receive crypto at Mercuryo
Receiving funds from external sources
Written by
Emil Yarusov
Updated over a week ago
How to send crypto to another wallet
Sending crypto to another blockchain wallet
Written by
Emil Yarusov
Updated over a week ago
How to sell crypto and withdraw fiat to а bank card
How to sell BTC/ETH/USDT/BUSD and receive EUR/USD to bank card
Written by
Emil Yarusov
Updated over a week ago
How to track a transaction on Mercuryo web
Easily track your crypto assets when you send them
Written by
Emil Yarusov
Updated over a week ago
How to pass verification at Mercuryo
Verification procedure
Written by
Emil Yarusov
Updated over a week ago
Change password
To ensure a high level of security, please consider changing your password periodically.
Written by
Emil Yarusov
Updated over a week ago
Mercuryo Mobile Wallet
How to login to Mercuryo Mobile Wallet
Mobile wallet login procedure
Written by
Emil Yarusov
Updated over a week ago
How to receive crypto at Mercuryo Mobile Wallet
Learn how to receive crypto on your Mercuryo mobile wallet
Written by
Emil Yarusov
Updated over a week ago
How to send crypto via Mercuryo Mobile wallet
Crypto withdrawal procedure
Written by
Emil Yarusov
Updated over a week ago
How to sell crypto via Mercuryo Mobile wallet
Crypto withdrawal to card procedure
Written by
Emil Yarusov
Updated over a week ago
How to update Mercuryo Mobile Wallet password
Password change procedure
Written by
Emil Yarusov
Updated over a week ago
How to update email on Mercuryo Mobile Wallet
Email change procedure
Written by
Emil Yarusov
Updated over a week ago
Mercuryo IBAN
How to create personal IBAN
Written by
Anton
Updated over a week ago
How to find your Account Details
Written by
Anton
Updated over a week ago
How to top up your fiat account
Written by
Anton
Updated over a week ago
How to buy crypto using your IBAN account
Written by
Anton
Updated over a week ago
How to sell crypto to your Mercuryo IBAN
Written by
Anton
Updated over a week ago
How to send funds to a bank account
Written by
Anton
Updated over a week ago
How to top up using an external bank account
Written by
Anton
Updated over a week ago
Fees and limits
Written by
Anton
Updated over a week ago
Nigeria Q&A
How to buy crypto in Nigeria via Bank Account Money Transfer
Here’s instruction, how to buy crypto via bank transfer
Written by
Nick
Updated over a week ago
Why I can't buy Crypto in Nigeria (Transactions problems and solutions)
How to buy crypto using Nigerian Bank Cards
Written by
Nick
Updated over a week ago
Verification Guide. (Why I can't pass KYC using Nigeria documents)
This aricle will help you pass the verification
Written by
Nick
Updated over a week ago
What's wrong with My Account?
I passed the KYC, but I can't use my account
Written by
Nick
Updated over a week ago