Customer Support Help Center

General questions

App Store and Google Play, no plastic or virtual cards BTC/ETH/BAT/USDT/ALGO/TRX/OKB/DAI/TONCOIN/BNB/BUSD/1INCH, Visa and Mastercard

Written by Emil Yarusov
Updated over a week ago

Which cryptocurrencies do you support?

Updated list of supported tokens and coins

Written by Bakhrom
Updated over a week ago

Which fiat currencies are supported?

Updated list of supported fiat currencies

Written by Bakhrom
Updated over a week ago

In which countries can I withdraw EUR/USD to my bank card?

We aim to work with the whole world, but unfortunately there are some limitations

Written by Bakhrom
Updated over a week ago

What types of bank cards does Mercuryo support?

Supported payment system types

Written by Bakhrom
Updated over a week ago

Mercuryo fees and limits

25 EUR equivalent in BTC, ETH, USDT, BCH, DAI, BAT, ALGO, TRX. 15 TON / 20 BUSD / 10 1INCH/ 0.05 BNB

Written by Emil Yarusov
Updated over a week ago

Transaction questions

M-XXXXX code, transaction status, refund policy

Written by Emil Yarusov
Updated over a week ago

Referral program questions

Referral bonus, limits, how to find referral link

Written by Emil Yarusov
Updated over a week ago

Security questions

Sign in options, restore SIM card, 2FA authentication

Written by Emil Yarusov
Updated over a week ago

How to buy crypto with Mercuryo widget

Buy and send crypto to your blockchain address in 5 minutes

Written by Emil Yarusov
Updated over a week ago

How to sell crypto with Mercuryo widget

Sell crypto and receive EUR/USD to your credit card in just 10 minutes

Written by Emil Yarusov
Updated over a week ago

Mercuryo widget FAQ

Answers to frequently asked questions regarding Mercuryo widget

Written by Emil Yarusov
Updated this week

How to login to Mercuryo web wallet

Login instruction for Mercuryo web wallet

Written by Emil Yarusov
Updated over a week ago

How to receive crypto at Mercuryo

Receiving funds from external sources

Written by Emil Yarusov
Updated over a week ago

How to send crypto to another wallet

Sending crypto to another blockchain wallet

Written by Emil Yarusov
Updated over a week ago

How to sell crypto and withdraw fiat to а bank card

How to sell BTC/ETH/USDT and receive RUB/EUR/USD to bank card

Written by Emil Yarusov
Updated over a week ago

How to track a transaction on Mercuryo web

Easily track your crypto assets when you send them

Written by Emil Yarusov
Updated over a week ago

How to pass verification at Mercuryo

Verification procedure

Written by Emil Yarusov
Updated over a week ago

Change password

To ensure a high level of security, please consider changing your password periodically.

Written by Emil Yarusov
Updated over a week ago

How to login to Mercuryo Mobile Wallet

Mobile wallet login procedure

Written by Emil Yarusov
Updated over a week ago

How to receive crypto at Mercuryo Mobile Wallet

Learn how to receive crypto on your Mercuryo mobile wallet

Written by Emil Yarusov
Updated over a week ago

How to send crypto via Mercuryo Mobile wallet

Crypto withdrawal procedure

Written by Emil Yarusov
Updated over a week ago

How to sell crypto via Mercuryo Mobile wallet

Crypto withdrawal to card procedure

Written by Emil Yarusov
Updated over a week ago

How to update Mercuryo Mobile Wallet password

Password change procedure

Written by Emil Yarusov
Updated over a week ago

How to update email on Mercuryo Mobile Wallet

Email change procedure

Written by Emil Yarusov
Updated over a week ago

How to create personal IBAN

Written by Anton
Updated over a week ago

How to find your Account Details

Written by Anton
Updated over a week ago

How to top up your fiat account

Written by Anton
Updated over a week ago

How to buy crypto using your IBAN account

Written by Anton
Updated over a week ago

How to sell crypto to your Mercuryo IBAN

Written by Anton
Updated over a week ago

How to send funds to a bank account

Written by Anton
Updated over a week ago

How to top up using an external bank account

Written by Anton
Updated over a week ago

Fees

Written by Anton
Updated over a week ago

How to buy crypto in Nigeria via Bank Account Money Transfer

Here’s instruction, how to buy crypto via bank transfer

Written by Nick
Updated over a week ago

Why I can't buy Crypto in Nigeria (Transactions problems and solutions)

How to buy crypto using Nigerian Bank Cards

Written by Nick
Updated over a week ago

Verification Guide. (Why I can't pass KYC using Nigeria documents)

This aricle will help you pass the verification

Written by Nick
Updated over a week ago

What's wrong with My Account?

I passed the KYC, but I can't use my account

Written by Nick
Updated over a week ago