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Why I can not add my card to my Mercuryo wallet?
Why I can not add my card to my Mercuryo wallet?
Updated over a week ago

You can add several cards to your Mercuryo wallet. If you encounter an error when doing this then it's probably one of the reasons below πŸ‘‡

  1. You don't have at least 1 euro (or its equivalent in your card's currency) on your balance. We need this as we do verification when you add a new card, this is a temporary charge and is refunded shortly after.

  2. The card you're adding is not supported by Mercuryo. You can check this here.

  3. Your bank may decline or block the transaction. Some banks aren't very crypto friendly, or have additional security measures in place. It's always best to check this first with your bank.

  4. Your card might not accept international transactions.

  5. The bank have declined the transaction because the 3D Secure check failed. This is an additional layer of protection on cards - you'll need to check this with your bank.

  6. The details you entered weren't correct. Double check the cardholder name and digits are entered incorrectly.

  7. The same card was previously added in another account. We only allow a card to be used on one account - so if you've already tried on another account with this card you won't be able to use it again. Please also remember that you're only permitted 1 account under our Terms of Service.

Here's what you can do if you encounter any of the issues above πŸ‘‡

  1. Make sure you have at least 1 euro (or its equivalent) on your balance.

  2. Check with your bank for any declined transactions, block or specific restrictions relating to cryptocurrency and/or international transactions.

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