Mercuryo widget FAQ

Is there a minimum commission?

Yes, due to increasing miner's fee Mercuryo has set minimum commissions as shown in the table below:

Important note: The fees might change depending on the activity on a particular blockchain network.

How can I buy crypto with Mercuryo widget?

Please check out the detailed step-by-step instruction to see how it works.

How can I sell crypto with Mercuryo widget?

Please check out the detailed step-by-step instruction to see how it works.

Mercuryo supports the following fiat currencies:

Mercuryo supports the following currencies to sell crypto and withdraw fiat to your credit card:

What cryptocurrencies does Mercuryo support?

Mercuryo supports the following cryptocurrencies

What is the minimum/maximum limit per transaction?

Important note: Minimum limits are subject to change depending on various factors, such as network fee price and etc.

What are the fees?

Mercuryo charges 3.95% when you buy and 3.95% when you sell crypto. Mercuryo does not include any hidden or extra fees. You already see the final amount of crypto to be deposited on your blockchain address and the fiat amount to be charged from your bank card by Mercuryo. The handling fee is also included in the final price.

What are the limits?

Limits can be increased upon request via Mercuryo support.

Important note 1: The daily limit is counted not as a calendar day, from 00:00 till 23:59, but as a 24-hour period since purchasing.

Important note 2: The monthly limit is counted as a 31-day period since purchasing, and not as a calendar month.

Important note 3: Daily and monthly limits include all fees.

Is user KYC required?

A successful verification is necessary for using Mercuryo. “Know Your Customer” (KYC) and “Anti-Money Laundering” (AML) regulations require us to learn more about our clients' identities before letting them use our services. We accept ID cards, passports and driving licenses.

What are the payment methods that Mercuryo supports?

Mercuryo accepts ONLY Visa and MasterCard - virtual, debit, and credit cards. Mercuryo doesn't accept Maestro cards, doesn't support PayPal and Revolut cards at the moment.

However, we accept SEPA bank transfers.

Important note 1. Some issuer banks have their own terms regarding where and when their cards can be used and may decline the charge on their side. If you encounter this, please contact your bank support.

Important note 2. Some issuer banks might charge extra fees when you use credit cards. Please, contact your bank support and ask them if they charge extra fees for transactions with MCC 6051 (merchant category code).

Does Mercuryo support other payment solutions?

Yes, Mercuryo supports Apple Pay.

Kindly note that our services cannot be used in countries from the list below

Abkhazia, Afghanistan, Aland Islands, Angola, Algeria, American Samoa, Antarctica, Barbados, Bangladesh, Burundi, Bolivia, Burkina Faso, Burma, Central African Republic, Cote d'Ivoire (Ivory Coast), Congo, Crimea, Donetsk, and Luhansk, China, Chile, Colombia, Costa Rica, Cuba, Cambodia, Cayman Islands, Democratic Republic of the Congo, Ecuador, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, Guam, Guatemala, Guinea, Guinea-Bissau, Honduras, Haiti, Iraq, Iran, Iceland, Islamic Republic of - IR, Jamaica, Jordan, Kuwait, Kyrgyzstan, Laos, Lebanon, Liberia, Libya, Morocco, Mali, Myanmar, North Korea, North Macedonia, Nicaragua, Northern Mariana Islands, Nepal, South Ossetia, Panama, Peru, Papua New Guinea, Pakistan, Palau, Palestine, Puerto Rico, Republic of the Congo, Republic of Guinea-Bissau, Senegal, Saudi Arabia, Sudan, Sierra Leone, Somalia, South Sudan, Sri Lanka, Syria, The Bahamas, Tunisia, Transnistria, Trinidad and Tobago, Uganda, US Virgin Islands, Vanuatu, Venezuela, Kosovo, Yemen, Zimbabwe.

In addition, please note that our payment gateway might not be able to process some bank cards based on your country/state and their policies towards cryptocurrency transactions.

Does Mercuryo operate in the USA?

Yes, but there are several limitations:

In which countries can I withdraw EUR/USD to my bank card?
1. VISA

You can sell crypto and withdraw EUR/USD to your Visa bank card only in the following countries:

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Jordan, Kazakhstan, South Korea, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Moldova, Monaco, Mongolia, Montenegro, Netherlands, Northern Macedonia, Norway, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Ukraine, Uzbekistan, Vatican.

2. MASTERCARD

You can sell crypto and withdraw EUR/USD to your MasterCard bank card in all the countries, where Mercuryo operates except the following countries:

Albania, Anguilla, Andorra, Antigua and Barbuda, Bahamas, Bahrain, Bermuda, Botswana, Brazil, Brunei, Cape Verde, Cameroon, Chad, Comoros, Cote d’Ivoire, Cook Islands, Djibouti, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guadeloupe, Guinea, Grenada, Jamaica, Jordan, Kenya, Laos, Lesotho, Mauritius, Mauritania, Madagascar, Macao, Maldives, Martinique, Marshall Islands, Mexico, Mongolia, Namibia, Niger, Nigeria, Paraguay, Puerto Rico, Republic of Kosovo, Reunion, Rwanda, Samoa, Sao Tome and Principe, Saint Barthélemy, Senegal, Serbia, South Africa, Saint Martin, Switzerland, Sri Lanka, Swaziland, Tanzania, Togo, Trinidad and Tobago, Turkmenistan, Turkey, Vanuatu, Uganda, Uruguay, United States, Western Sahara, Zambia.

How long does it usually take to process the payment?

Most orders are processed in just a few minutes. ETH and ERC-20 tokens, ALGO, BUSD and TRX are processed within 5-10 minutes after a successful charge from the bank card, BTC takes sometimes longer to be executed due to the protocol of the first crypto currency. Mercuryo pays average commission for transaction handling.

Why are funds debited before the cryptocurrency is credited?

When you try to buy crypto for the first time - your bank reserves the requested amount; that amount is then put on authorization hold or pre-authorization state.

This is done to ensure that the card owner has sufficient funds, while we verify your transaction.

If you fail the verification for some reason or you're not able to complete it on time - your payment is automatically canceled and your bank releases funds back to your card. This process might take from 1-2 hours up to 3 business days (weekends not included) due to your bank's terms and policy.

Is it possible to receive a refund?

Due to the irreversible nature of cryptocurrency transactions, we do not offer refunds.

What should I do if my fiat currency is not on the list?

Mercuryo automatically converts your currency into the selected payment currency and the bank will make the exchange. Please consult with your bank, additional fees might apply depending on your banks exchange policy.