Is there a minimum commission?

Yes, due to increasing miner's fee Mercuryo has set minimum commissions as shown in the table below:

Cryptocurrency

Minimum commission

BTC

12 EUR

Sum>380$, Mercuryo pays the commission

USDT

18 EUR

Sum>580$, Mercuryo pays the commission

ETH, BAT, OKB, DAI, eGLD

7 EUR

Sum>250$, Mercuryo pays the commission

BCH, TRX, ALGO

No minimum commission

Sum>0$, Mercuryo pays the commission

How can I buy crypto with Mercuryo widget?

Please check out the detailed step-by-step instruction to see how it works.

How can I sell crypto with Mercuryo widget?

Please check out the detailed step-by-step instruction to see how it works.

What fiat2crypto currencies does Mercuryo support?

Mercuryo supports the following fiat currencies:

  • EUR - Euro

  • RUB - Russian ruble

  • USD - US dollar

  • GBP - British pound

  • TRY - Turkish lira

  • UAH - Ukrainian hryvnia

  • JPY - Japanese yen

What crypto2fiat currencies does Mercuryo support?

Mercuryo supports the following currencies to sell crypto and withdraw fiat to your credit card:

  • EUR - Euro

  • RUB - Russian ruble (only for Russian bank cards)

  • USD - US dollar

What cryptocurrencies does Mercuryo support?

Mercuryo supports the following cryptocurrencies

  • Bitcoin (BTC)

  • Bitcoin Cash (BCH)

  • Ethereum (ETH)

  • Basic Attention Token (BAT)

  • Tether ERC-20 (USDT)

  • Algorand (ALGO)

  • TRON (TRX)

  • OKB (OKB)

  • Dai (DAI)

  • Elrond (eGLD ERC-20)

What is the minimum/maximum limit per transaction?

Cryptocurrency

Minimum limit per transaction

Maximum limit per transaction

BTC

0.002 BTC

  • 4000 EUR

  • 4700 USD

  • 3400 GBP

  • 260 000 RUB

  • 130 000 UAH

  • 514 000 JPY

  • 34 000 TRY

  • BCH

  • TRX

  • 35 EUR

  • 38USD

  • 28GBP

  • 2800RUB

  • 1100 UAH

  • 4200 JPY

  • 320 TRY

  • 4000 EUR

  • 4700 USD

  • 3400 GBP

  • 260 000 RUB

  • 130 000 UAH

  • 514 000 JPY

  • 34 000 TRY

  • ALGO

  • ETH

  • BAT

  • USDT

  • DAI

  • OKB

  • 35 EUR

  • 38USD

  • 28GBP

  • 2800RUB

  • 1100 UAH

  • 4200 JPY

  • 320 TRY

  • 4000 EUR

  • 4700 USD

  • 3400 GBP

  • 260 000 RUB

  • 130 000 UAH

  • 514 000 JPY

  • 34 000 TRY

eGLD

5 eGLD

  • 4000 EUR

  • 4700 USD

  • 3400 GBP

  • 260 000 RUB

  • 130 000 UAH

  • 514 000 JPY

  • 34 000 TRY

What are the fees?

Mercuryo charges 3.95% when you buy and 2.95% when you sell crypto. Mercuryo does not include any hidden or extra fees. You already see the final amount of crypto to be deposited on your blockchain address and the fiat amount to be charged from your bank card by Mercuryo. The handling fee is also included in the final price.

What are the limits?

BUY

SELL

  • Maximum transaction amount of 4000 EUR

  • Daily limit per account 10 000 EUR

  • Weekly limit per account 25 000 EUR

  • Monthly limit per account 25 000 EUR

  • Number of card transactions per day: 15

  • Transaction limit per 1 card per month 25 000 EUR

  • Maximum amount per 1 transaction - 1700 EUR/ 2000 USD/ 150 000 RUB

  • Daily limit - 7500 EUR/ 8400 USD/ 250 000 RUB (per card)

  • Monthly limit 7500 EUR/ 8400 USD/ 600 000 RUB (per card)

  • Number of card transactions per day: 5

  • Number of card transactions per month: 50

Limits can be increased upon request via Mercuryo support.

Important note 1: The daily limit is counted not as a calendar day, from 00:00 till 23:59, but as a 24-hour period since purchasing.

Important note 2: The monthly limit is counted as a 31-day period since purchasing, and not as a calendar month.

Important note 3: Daily and monthly limits include all fees.

Is user KYC required?

A successful verification is necessary for using Mercuryo. “Know Your Customer” (KYC) and “Anti-Money Laundering” (AML) regulations require us to learn more about our clients' identity before letting them use our services. We accept ID cards, passport and driving license.

What are the payment methods that Mercuryo supports?

Mercuryo accepts ONLY Visa and MasterCard - virtual, prepaid, debit, and credit cards. Mercuryo doesn't accept Maestro cards, doesn't support PayPal and Revolut cards at the moment.

We only process bank cards and we do not accept any other payment methods, such as WIRE or SEPA bank transfers.

Important note 1. Some issuer banks have their own terms regarding where and when their cards can be used and may decline the charge on their side. If you encounter this, please contact your bank support.

Important note 2. Some issuer banks might charge extra fees when you use credit cards. Please, contact your bank support and ask them if they charge extra fees for transactions with MCC 6051 (merchant category code).

Does Mercuryo support other payment solutions?

Yes, Mercuryo supports Google Pay and Apple Pay.

Non-operational countries

Kindly note that our services cannot be used in countries from the list below

Bangladesh, Bolivia, Burundi, Central African Republic, China, Colombia, Cuba, the Democratic Republic of the Congo, Ecuador, Iran, Iraq, Kyrgyzstan, Lebanon, Libya, Mali, Morocco, Nepal, Nicaragua, North Korea, Pakistan, Saudi Arabia, Somalia, Sudan and Darfur, South Sudan, Syria, Vietnam, Venezuela, Yemen, Zimbabwe.

In addition, please note that our payment gateway might not be able to process some bank cards based on your country/state and their policies towards cryptocurrency transactions.

Does Mercuryo operate in the USA?

Yes, but there are several limitations:

  • All the states are supported, except Hawaii, New York,

  • Puerto Rico and Washington DC are also supported,

  • Both VISA and MasterCard are supported,

  • Only ID Passport Card and Driver’s License are supported for KYC,

  • Withdraw fiat to a bank card is not supported for USA,

  • Only BTC is available for purchase for US citizens at the moment.

In which countries can I withdraw EUR/USD to my bank card?
1. VISA (CURRENTLY NOT WORKING)

You can sell crypto and withdraw EUR/USD to your Visa bank card only in the following countries:

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Jordan, Kazakhstan, South Korea, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Moldova, Monaco, Mongolia, Montenegro, Netherlands, Northern Macedonia, Norway, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, Turkmenistan, United Arab Emirates, Ukraine, Uzbekistan, Vatican.

2. MASTERCARD

You can sell crypto and withdraw EUR/USD to your MasterCard bank card in all the countries, where Mercuryo operates except the following countries:

Antarctica, Angola, Bhutan, Botswana, Bouvet Island, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Christmas Island, Coco (Keeling ) Islands, Comoros, Cook Islands, Cote D'Ivoire, Cuba, Equatorial Guinea, Eritrea, Falkland Islands (Malvinas), Fiji, French Guiana, French Southern Territories, Djibouti, Guatemala, Heard and McDonald Islands, Indonesia, Liberia, Libyan Arab Jamahiriya, Mayotte, Montserrat, Myanmar, Nauru, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Palestine, Pitcairn, Puerto Rico, Rwanda, Sao Tome and Principe, Sierra Leone, Solomon Islands, South Georgia and South Sandwich islands, St. Helena, Ascension and Tristan Da Cunha, St, Pierre and Miquelon, Sudan, , Swaziland, TimorLeste, Tokelau, Tonga, Tuvalu, Vanuatu, Uganda, Ukraine, Western Sahara, Zimbabwe.

How long does it usually take to process the payment?

Most orders are processed in just a few minutes. ETH and ERC-20 tokens, ALGO and TRX are processed within 5-10 minutes after a successful charge from the bank card, BTC takes sometimes longer to be executed due to the protocol of the first crypto currency. Mercuryo pays average commission for transaction handling.

Why are funds debited before the cryptocurrency is credited?

When you try to buy crypto for the first time - your bank reserves the requested amount; that amount is then put on authorization hold or pre-authorization state.

This is done to ensure that the card owner has sufficient funds, while we verify your transaction. Once the bank reserves the requested amount - Mercuryo reserves the crypto and provides you 30-40 minutes in order to pass KYC. As soon as you complete KYC - Mercuryo deposits/sends your crypto.


If you fail the verification for some reason or you're not able to complete it on time - your payment is automatically canceled and your bank releases funds back to your card. This process might take from 1-2 hours up to 3 business days (weekends not included) due to your bank's terms and policy.

Is it possible to receive a refund?

Due to the irreversible nature of cryptocurrency transactions, we do not offer refunds.

What should I do if my fiat currency is not on the list?

Mercuryo automatically converts your currency into the selected payment currency and the bank will make the exchange. Please consult with your bank, additional fees might apply depending on your banks exchange policy.

Did this answer your question?