A successful verification is necessary for using Mercuryo to buy and sell crypto. “Know Your Customer” (KYC) and “Anti-Money Laundering” (AML) regulations require us to learn more about our clients' identity before letting them use our services. To enter the verification window, you need to access the Other section and press the orange Verify button as seen below.
You need to complete the following 2 steps


Step 1 - Identity verification.
In order to provide access to our services, we need to know your real identity, such as name and surname. Depending on the country of citizenship you need to send us a picture of the following types of government-issued identification documents.

  • Passport
  • National ID card (both sides)
  • Driving license

Important note 1: Other types of IDs, such as residency permits cannot be accepted.

Important note 2: The validity period of the document at the time of verification must be more than a month before the expiration date

Step 2 - Selfie verification.
Once your ID verification is complete, you need to upload a selfie - a photo of yourself holding your ID document.

Selfie should meet the following requirements:

  • Information is clearly visible
  • Colored photo
  • No graphical editors used
  • High-resolution image
  • No larger than 5Mb
  • JPG or PNG format

How long does the verification take?
It usually takes 5-15 minutes to verify your identity if you have uploaded all the necessary documents correctly. 

What if I failed the verification?
In case you fail the verification or encounter any difficulties with verification, please contact our customer support by opening the chat window at the bottom right corner or write an email at support@mercuryo.io.

Will I need to complete a verification process every time I make a purchase?

No. Unlike other services, Mercuryo doesn't require you to pass verification multiple times. Once KYC is passed, you won't need to go through the process again.

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