How to pass the verification in your service?
You will need to do the following:

  1. Select the type of document: national passport or ID card.
  2. Make a photo of the document and send it to us.
  3. To pass the video verification process, please follow the instructions appearing on the screen.
  4. Read the green text out loud.

Wait 30 minutes and check the status in the Other menu.

What should I do if my account was not verified?

In case you fail the verification or encounter any difficulties with verification, please contact our customer support by opening the chat window at the bottom right corner or write an email at support@mercuryo.io.

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